FAQ

Questions we’re frequently asked

  • How long will the service take?Hand car washes at Concierge Car Wash take 45 minutes to 1 hour, and car detailing can take 1-2 hours depending on the day and the size of the car. Please discuss with your local Concierge Car Wash location  for more details. You can find your closest location here: https://conciergecarwash.com.au/locations/
  • What payment options do you accept?Cash, EFTPOS, Visa, Mastercard, Amex and Diners are accepted at all Concierge Car Wash locations.
  • Are discounts available for multiple vehicles?Sure! Please discuss this with your local Concierge Car Wash store and they will be happy to assist. Store contact information can be found here: https://conciergecarwash.com.au/locations/
  • What do I do if I’m not happy with the service?If you aren’t satisfied for any reason, please contact us on our website and our administration team will help you with your complaint. We take complaints very seriously. At Concierge Car Wash a happy customer is our top priority!
  • Do I need to make a booking?Bookings aren’t necessary, however for convenience we do have a booking tool on our website if you would like to make a booking. We accept all walk-ins and bookings.
  • Can you give a quote over phone and email?Our pricing page has indicative pricing, however due to prices depending on vehicle size and condition we can only give an exact price on site. It is best to visit your local Concierge Car Wash store so our hand car wash experts can discuss the best service to get the result you’re looking for!
  • Do you offer loyalty programs?Absolutely! We reward our valued customers and offer multiple rewards depending on your frequency of visit. Check out our loyalty program here: https://conciergecarwash.com.au/loyalty-programme/
  • What can I do to ensure the most optimum wash?To get the best hand car wash possible, remove any clutter from the seats, door pockets, and the boot. Let our experts know if there are any specific areas of the car you’d like us to look at to ensure your satisfaction.
  • Which wash is right for me?Depending on the condition of the car, there are a few options to choose from. Inclusions of the different services can be found here: https://conciergecarwash.com.au/pricing/
  • Why choose hand car wash over a drive through wash?Concierge Car Wash specialises in hand car wash. Hand car wash does a much better job of cleaning the car over automatic washing. With a human element, there is attention to detail that is not provided with an automatic wash, cleaning hard to reach areas. Our experts are passionate about making sure your car emerges squeaky clean and shiny.
  • How do I know when my car is ready?We will send you a text message with pick up instructions when your car is ready. If you have an expected pick up time, we suggest booking your hand car wash online here: https://conciergecarwash.com.au/#ccwStartBookingFlow
  • What can I expect from the service?A happy customer is our top priority. At any Concierge Car Wash location, you can expect to be greeted with a smile, an easy booking process, and a timely pick up process. You can expect your car to be expertly hand washed and hand dried when you pick it up. Each hand car wash service has different inclusions, with optional add ons available. If you have specific needs for your car, please refer to https://conciergecarwash.com.au/pricing/ for inclusions. 
  • When do the gift cards expire?All Concierge Car Wash gift cards have a 3 year lifespan from the date of purchase. Purchase gift cards here: https://conciergecarwash.com.au/purchase-concierge-car-wash-gift-cards/
  • My car is heavily soiled. Which service should I pick?We suggest the ‘Super Wash’ if your car has been on extensive adventures. This ensures a high pressure rinse, wheel clean, full exterior hand car wash and shampoo, complete interior vacuum, windows and doors cleaned and wiped shut, hand finish, dash clean, glass clean, tyre shine, and mud and bug removal. Optional extras can be added such as hand polish, or full detail to get your car that showroom finish. Speak to our experts and they’ll be more than happy to help pick the right service for you. Book online here: https://conciergecarwash.com.au/#ccwStartBookingFlow
 

Frequently Asked Questions

  • How long will the service take?
    Hand car washes take 45 minutes to 1 hour, and car detailing can take 1-2 hours depending on the day. Please discuss with the concierge manager for further clarification.
  • Why choose a hand car wash over a drive-through wash?
    Concierge Car Wash specialises in a hand car wash. Hand car wash does a much better job of cleaning the car than automatic washing. With a human element, there is attention to detail that is not provided with an automatic wash, cleaning hard to reach areas. Our experts are passionate about making sure your car emerges squeaky clean and shiny.
  • Which wash is right for me?
    Depending on the condition of the car, there are a few options to choose from. Click here to see the inclusions of the different services. 
  • How do I know when my car is ready?
    We will send you a text message with pick up instructions when your car is ready. If you have an expected pick up time, we suggest booking your hand car wash online. Book here.
  • What can I do to ensure the most optimum wash?
    To get the best hand car wash possible, remove any clutter from the seats, door pockets, and the boot. Let our experts know if there are any specific areas of the car you’d like us to look at to ensure your satisfaction.
  • Can you give a quote over phone and email?
    The service pages have indicative pricing, however due to prices depending on vehicle size and condition we can only give a firm price on site. It is best to visit the store so our passionate experts can discuss the best service to get the result your looking for!
  • Do you offer loyalty programs?
    Absolutely! We reward our valued customers and offer multiple rewards depending on your frequency of visit. Click here to check out our loyalty program. 
  • My car is heavily soiled. Which service should I pick?
    We suggest the ‘Super Wash’ if your car has been on extensive adventures. This ensures a high-pressure rinse, wheel clean, full exterior hand car wash and shampoo, complete interior vacuum, windows and doors cleaned and wiped shut, hand finish, dash clean, glass clean, tyre shine, and mud and bug removal. Optional extras can be added such as hand polish, or full detail to get your car that showroom finish. Speak to our experts and they’ll be more than happy to help pick the right service for you. Click here to book online.
  • What payment options do you accept?
    We accept cash, Visa, EFTPOS, Mastercard and Diners.
  • Are discounts available for multiple vehicles?
    Sure! Please discuss this with the store manager and they will be happy to assist. Store contact information can be found on our website.
  • What do I do if I’m not happy with the service?
    If you aren’t satisfied for any reason, simply speak with the store staff before you leave the location and we will rectify all issues immediately on site. A happy customer is our top priority!
  • Do I need to make a booking?
    Bookings aren’t necessary, however for convenience we do have a booking tool on our website if you would like to make a booking. We accept all walk-ins and bookings.
  • What can I expect from the service?
    A happy customer is our top priority. At any Concierge Car Wash location, you can expect to be greeted with a smile, an easy booking process, and a timely pick-up process. You can expect your car to be expertly hand washed and hand dried when you pick it up. Each hand car wash service has different inclusions, with optional add ons available. If you have specific needs for your car, click here for pricing and inclusions. 
  • When do the gift cards expire?
    All Concierge Car Wash gift cards have a 3-year lifespan from the date of purchase. Click here to purchase gift cards.