Concierge Car Wash

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Archives: FAQs

How long will the service take?

Hand car washes take 45 minutes to 1 hour, and car detailing can take 1-2 hours depending on the day. Please discuss with the concierge manager for further clarification.

Why choose a hand car wash over a drive-through wash?

Concierge Car Wash specialises in a hand car wash. Hand car wash does a much better job of cleaning the car than automatic washing. With a human element, there is attention to detail that is not provided with an automatic wash, cleaning hard to reach areas. Our experts are passionate about making sure your car […]

Which wash is right for me?

Depending on the condition of the car, there are a few options to choose from. Click here to see the inclusions of the different services. 

How do I know when my car is ready?

We will send you a text message with pick up instructions when your car is ready. If you have an expected pick up time, we suggest booking your hand car wash online. Book here.

What can I do to ensure the most optimum wash?

To get the best hand car wash possible, remove any clutter from the seats, door pockets, and the boot. Let our experts know if there are any specific areas of the car you’d like us to look at to ensure your satisfaction.

Can you give a quote over phone and email?

The service pages have indicative pricing, however due to prices depending on vehicle size and condition we can only give a firm price on site. It is best to visit the store so our passionate experts can discuss the best service to get the result your looking for!

Do you offer loyalty programs?

Absolutely! We reward our valued customers and offer multiple rewards depending on your frequency of visit. Click here to check out our loyalty program. 

My car is heavily soiled. Which service should I pick?

We suggest the ‘Super Wash’ if your car has been on extensive adventures. This ensures a high-pressure rinse, wheel clean, full exterior hand car wash and shampoo, complete interior vacuum, windows and doors cleaned and wiped shut, hand finish, dash clean, glass clean, tyre shine, and mud and bug removal. Optional extras can be added […]